Understanding & Managing Challenging Behaviours – YellowBox Adviser Training

Understanding and Managing Challenging Behaviours

People attending employability interviews or groups can be distressed, angry, or depressed. Advisers and trainers need to be able to recognise and understand people reactions, and to manage their own approach. This programme helps you

  1. Identify and understand different types of behaviour
  2. Understand your own reactions to other people
  3. Develop techniques that encourage assertive behaviour
  4. Develop safe space policies,
  5. Deal with difficult one-to-one sessions
  6. Manage difficult group sessions
  7. Put ideas into practice using case studies
  8. Develop motivating group sessions

Birmingham – Tuesday 10th February 2015 – 1.30 – 4.30 pm – £95+VAT per delegate Book Here: http://belinablog.com/adviser-training/yellow-box-booking-form/


Effective Employer Engagement – Part of the YellowBox Adviser Training Programme

Effective Employer Engagement

Develop the tools & confidence to identify opportunities, build employer relationships and promote your customers

This is about engaging employers and brokering employment opportunities for services users. The move towards payment by results, which incentivises providers to connect unemployed people with the labour market means that effective engagement of employers is central to achieving job outcomes. The workshop is interactive and practical, focusing on developing the tools, practice and confidence employability staff require to identify opportunities, build professional employer relationships, overcome barriers and promote customers. This three hour module is taking place in Birmingham on 10th February 2015 10 – 1pm, London on 17th March 1.30 – 4.30 pm and Manchester on 14th April 10-1 pm. £95 +VAT per delegate

Book Here: http://belinablog.com/adviser-training/yellow-box-booking-form/

New Year, New You – Business Resolutions

It’s not unusual at the beginning of the New Year to make some personal resolutions and even do something new like join a club. It got me thinking about a refresh of my business plan, with some new year resolutions that would have a positive impact on both my own and my clients business.

For many years my business has had associate membership of the trade body ERSA (Employment Related Services Association) and I have professional membership of the Institute of Employability Professionals (IEP), specialist organisations in my particular field. But what about something closer to home? As a twitter fan and follower of all things #Bridgnorth and #Shropshire, I couldn’t help notice a post about the recently re-launched Bridgnorth Chamber of Commerce.

The chamber website (http://bridgnorthcofc.co.uk) states “Bridgnorth CoC is here to promote, advance and protect the commercial, professional and general interests of Bridgnorth and the local economy. Over the coming year we will be developing the functions of the chamber to include business support functions for member businesses, information point for all businesses operating in the area and to actively promote Bridgnorth businesses both locally and regionally”. Perfect – sold!

I am delighted to say I am now a fully paid up member of Bridgnorth Chamber and look forward to seeing it grow from strength to strength.

Have you made your new years business resolution?

YellowBox Adviser Training

Future Excel is working with Belina Consulting to build and deliver YellowBox Adviser Training.

In partnership with IEP, we are offering YellowBox training in your area in:

  • Effective Employer Engagement
  • Training the Trainers
  • Understanding and Managing Challenging Behaviours
  • Supporting Lone Parents into Work
  • Get Ready for Work – Belina’s new programme for parents

YellowBox Adviser Training

With Work Programme 2 on the horizon, organisations need to build the capacity of their teams. YellowBox is:

  • Endorsed by IEP – guaranteed to meet the sector’s needs
  • Practical and evidence based – to improve outcomes
  • Delivered by trainers who are also experienced practitioners
  • Interactive and engaging – building motivation and confidence
  • Affordable – increasing capacity at a reasonable price

For more information visit http://belinablog.com/adviser-training/


My Week – Lifelong Learning in Practice

The common theme of my week has been professional development – both my own and that of individuals who work in the ERS and related sectors.

On Tuesday evening, I was privileged enough to attend the second annual Institute of Employability Professionals Fellows Lecture delivered by Rt Hon Stephen Timms MP. It is a key event in my own Continued Professional Development (CPD) event diary – an opportunity to be challenged, learn about new developments and reflect on current practice, as well as network with like-minded professionals.

Part of my responsibility as a Fellow is to support others in their career development, and outside of the IEP I mentor a couple of individuals who are looking to develop their careers, particularly within the business development arena.  I have found mentoring to be a rewarding and mutually beneficial activity – where I believe I have developed and learnt as much if not more than my mentee’s!

I have been fortunate to be able to combine my passion for lifelong learning and the need for high quality professional development to improve quality and performance, with 20+ years ERS operational and business development experience. This has led to my involvement in a partnership project developing and delivering a suite of frontline advisor training. It is a challenging but exciting time for the ERS sector and more than ever we need to develop capacity and competency within our frontline delivery teams. To do this we need to put training and development at the heart of our businesses. TrainingAuthor: Christine Brown, Owner & Principal, Future Excel


Christine has worked at a senior and executive level in the employment, skills and training sector for nearly 20 years, across the private, public and third sector. She is a Fellow of the Institute of Employability Professionals (IEP) and was elected as a Non-Executive Board Director of the Institute of Employability Professionals (IEP) in October 2013.  Christine’s passion for the role of SME’s and third sector organisations in the delivery of public services, led her to found Future Excel in 2011.

It’s October – We’re Celebrating!

October will always be a special month.


  • 3 years ago I launched Future Excel
  • 1 year ago I was elected to the Board of the Institute of Employability Professionals.

We are looking forward to an exciting 12 months with new projects planned and service expansion into new sectors.

A big thank you to all our customers and stakeholders who have supported us over the last 3 years.


Christine Brown

Owner & Principal of Future Excel


number 3 October